Fraud Prevention

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Fraud Prevention

1st United Bank takes care to protect the privacy and security of your information, accounts and transactions. However security is stronger when all parties are careful and the best line of defense begins with you. 1st United Bank suggests all customers take the following steps to protect yourself against identity theft and account fraud.

Preventing Identity Theft

  • Protect your Social Security Number. Limit its use as identification; and never preprint your driver's license or Social Security number on your checks.
  • Shred unnecessary financial documents, including old bank statements, invoices, and unwanted pre-approved credit offers.
  • If regular bills or statements stop reaching you, take action. Call the company's customer service number. Someone may have filed a false change-of-address notice to divert your mail.
  • Don't ignore suspicious charges. If doubtful or unauthorized charges appear on your bills or statements, call immediately to resolve the discrepancy.
  • The Federal Government has developed a website dedicated to educating and assisting consumers who are victims of Identity Theft. For more information or to report Identity Theft please visit:

Preventing Account Fraud

  • Protect personal and financial information. Never give account numbers, social security numbers, or other sensitive information to strangers.
  • Question suspicious phone inquiries. Don't give out financial information on the phone unless you initiated the call and know the other party. Notify us immediately if you've received suspicious calls claiming to come from 1st United Bank. Be especially wary of those requesting account information to "award a prize" or "verify a statement".
  • Take care in sharing financial information. Do not give out information unless you know the other party.
  • Protect your ATM, telephone, and online banking information. Avoid using easily guessed passwords or PINs. Do not share such information with anyone or write them down.
  • Report lost or stolen checks immediately.
  • Periodically check your credit rating. Contact the major credit bureaus to ensure the accuracy and identify potential fraudulent activity. They can be contacted at the numbers below.

    Trans Union: 1-800-680-7289
    Equifax: 1-800-525-6285
    Experian: 1-888-397-3742

Lost or Stolen Debit or Credit Card

If your Debit Card has been Lost or Stolen it is very important to report it immediately to prevent unauthorized activity.

During normal business hours contact your local branch for assistance, they will ensure the card is reported and assist you with the next steps to prevent fraudulent activity and replace your card as quickly as possible.

For after hours or weekend assistance please call 800-500-1044, help is available 24 x 7 to assist you.

If you suspect potential fraudulent activity, or information has been lost or stolen, you can contact 1st United Bank at:

1st United Bank
Operation Center
(866) 616-3020 – Toll Free Fraud Hotline