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Security

1st United Bank appreciates your trust and takes care to provide a secure environment for you to conduct business. Still, protecting the confidentiality and integrity of your information properly remains a shared responsibility. The points below outline our efforts and provide steps you can take to protect yourself.

1st United Bank Security

  • Technical Safeguards. 1st United Bank utilizes a variety of technical measures, such as anti-virus software and firewalls, to protect our environment and your transactions and information.
  • More than just Technology. We also recognize the importance of strong processes, employee awareness, and training.
  • Continuous Improvement. We constantly monitor our processes and technologies to safeguard your information.

Security Hints for You

  • Protect personal information. Never share user IDs, passwords, or other sensitive information. Change your password regularly.
  • Anti-virus. To reduce the risk of lost information or damage due to computer viruses, make sure your computer has anti-virus software installed. Updates should be made periodically to provide protection against new viruses.
  • Personal Firewalls. With the increasing popularity of DSL and high-speed cable modems, users should take care as the connection to the internet may be active anytime your computer is on. Personal firewalls can prevent unauthorized users and networks from accessing your computer.
  • Updated Browser. Keep your browser current for optimal transaction security.

Lost or Stolen Debit or Credit Card

If your Debit Card has been Lost or Stolen it is very important to report it immediately to prevent unauthorized activity.

During normal business hours contact your local branch for assistance, they will ensure the card is reported and assist you with the next steps to prevent fraudulent activity and replace your card as quickly as possible.

For after hours or weekend assistance please call 800-500-1044, help is available 24 x 7 to assist you.

ATM Security Tips

  • Prepare for your transactions at home (for instance, by filling out a deposit slip) to minimize your time at the ATM or night depository facility.
  • Do not leave your ATM receipts at the ATM or night depository facility because they may contain important account information.
  • Protect the secrecy of your Personal Identification Number (PIN). Do not share your PIN number or write it down where it can be discovered.
  • Prevent others from seeing you enter your PIN by using your body to shield their view.
  • Do not accept assistance from anyone you don’t know when using an ATM or night depository facility.
  • Do not wear expensive jewelry or take other valuables to the ATM. This is an added incentive to the assailant.
  • Never count cash at the machine or in public. Wait until you are in your car or another secure place.
  • Closely monitor your bank statements, as well as your balances, and immediately report any problems to your bank.
  • Visually inspect the ATM for possible skimming devices. Potential indicators can include sticky residue or evidence of an adhesive used by criminals to affix the device, scratches, damaged or crooked pieces, loose or extra attachments on the card slot, or noticeable resistance when pressing the keypad.

If you suspect potential fraudulent activity, or information has been lost or stolen, you can contact 1st United Bank at:

1st United Bank
Operation Center
(866) 616-3020 – Toll Free Fraud Hotline